Delivery & Return Policy

1.1 Free Worldwide Shipping
We are pleased to offer Free Worldwide Shipping on all orders!

1.2 Order Confirmation & Tracking
Once you successfully place an order, you will receive a confirmation email with your order number. Please ensure your shipping address is accurate, as we cannot redirect shipments once they are in transit.

As soon as your order is ready for shipping, you will receive a shipping confirmation email with a tracking number. Use this number to monitor the progress of your delivery.

1.3 Order Processing & Modifications
We begin preparing your order shortly after it is placed. Orders are dispatched within 1 to 2 business days. Due to this quick turnaround, we cannot guarantee any modifications or cancellations once the order is confirmed. However, if you need to request a change, please email us at contact@rugsandkilims.com as soon as possible.

1.4 Delivery Timeframe
Orders are typically delivered within 2 to 5 business days after you receive your tracking details. For updates regarding potential delays, please contact us at contact@rugsandkilims.com.

Cancellation & Return Policy

2.1 Cancelling Your Order
If you wish to cancel an order, you can:

• Notify us via email at contact@rugsandkilims.com before the goods have been dispatched.

• If the goods have already been shipped, you may return them as outlined in Section 2.2 below.

2.2 Returning an Item
You may return items for any reason within 14 working days of receiving your order. Simply notify us in writing and return the goods for a full refund or exchange. Please note that return shipping costs are the responsibility of the customer.

2.3 Refund or Exchange Processing
Once we receive your returned item, we will process either a full refund or an exchange, based on your preference.

2.4 Exceptions to Returns
Certain items cannot be returned, including:

• Products that have been used.

• Custom-made or personalized items.

These exclusions do not affect your statutory rights.

2.5 Product Representation
While we make every effort to accurately represent our products on our website, we cannot guarantee that images will perfectly match the actual items.

Pricing - VAT & Customs Duties

3.1 VAT Inclusion
All prices displayed on our website include VAT where applicable.

3.2 Additional Charges
Any separate charges for packing, shipping, and insurance will be clearly displayed in your shopping cart before checkout.

3.3 Customs Duties & Import Fees
Customs duties and import fees vary by country and are the responsibility of the recipient. Since these fees depend on the destination and the nature of the items purchased, we are unable to provide an estimated cost.

For any questions, feel free to reach out to us at contact@rugsandkilims.com